Where does the material come from?
Adrift Wood Company sources its wood from local log salvagers, salvaging lumber from past logging sights and turning what would have been left to rot. Then milling and kiln drying the wood to make beautiful ethical island grown lumber. We prioritize local sourcing and support regional economies. Additionally, all of our materials are carefully selected for quality to ensure the highest standards in every product.

Is each piece made to order or is the product held in stock?
We keep a stock of products stored in house. Depending on what is ordered the Adrift team may have to make orders. We work well, hard and quickly to craft whatever is needed for orders to keep wait times as low as we can.

How do you ensure the quality of your product?
Each piece made by us is crafted by hand by the small team of Adrift Wood Co. From processing each board to the final touches. The work is done by the detailed hands of the team. Every member of the team is gifted and highly trained for quality control. We build everything as if we were building for ourselves. If we aren’t happy with it, it doesn’t go out.

Can I customise the size or finish of a product?
Yes, we offer customisation on select products. Please contact our support team with your requirements, and we’ll be happy to assist you.

Do the colours in the photos exactly match the real product?
While we strive to display colours as accurately as possible, there might be slight variations due to screen settings and natural differences in wood grain.

What payment methods do you accept?
We accept all major credit and debit cards and selected digital wallets.

Do you deliver across the country?
Yes, we offer delivery across most regions in Canada. Please note that some remote areas may have limited service availability.

What is your return policy?
We accept returns for items that are damaged or defective. Please report any issues within 48 hours of delivery and include clear photos of the damage.

How do I request a return or replacement?
You can contact our support team via email or phone with your order number and a description of the issue. We’ll guide you through the return or replacement process.

How long does it take to process a refund?
Once your return is approved, refunds are processed within 7–10 business days.

How can I contact customer support?
You can reach us via email at jake@adriftwood.co or call us at +1 250 877 9539, Monday to Friday, 9:00 AM – 5:30 PM (PST).

Do you have a physical store I can visit?
Yes, our flagship store is located at:
744, Fairview Rd #9, Victoria, BC V9A 5T9, Canada
You can also explore our virtual showroom on our website

Do your products come with a warranty?
Yes, we offer a limited warranty against manufacturing defects on most products. Warranty terms vary by item—please refer to the product page or contact us for details.

What should I do if my item arrives damaged?
Please take clear photos of the damage and contact us within 48 hours of delivery. We’ll help resolve the issue promptly through repair, replacement, or refund.